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The Warranty Group - One of the world's largest providers of consumer product repair agreements

The Warranty Group (TWG) consumer electronics Extended Warranty Programs provide cover for a wide range of products including, white goods, brown goods, mobile phones, domestic computers and other everyday consumer electronics and appliances.

TWG’s worldwide experience in consumer electronic warranty administration means we have the experience and expertise that allows us to focus on customer service and satisfaction, because we understand that without customers, we have no business.

We regularly seek feedback from our customers to help us maintain our customer service standards and as such have been able to continuously achieve a 98% satisfaction count from all of our claims and administration processes.

Because our Extended Warranty Programs are often individually tailored around the retailer’s requirements, sometimes what you may get from one retail store chain could vary from another.

As our Extended Warranty Programs are tailored to meet individual client needs, we are also able to track and analyse the performance of each warranty program on a line by line basis which allows us to anticipate possible future claims issues and remain competitive in the Australasian Consumer Warranty marketplace.

Our retail group customers have confidence and remain competitive with the product that they provide their customers with. It also helps provide customers additional peace of mind with improved benefits and service standards at all levels.